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Support Policy

Last Updated: 14 Aug 2026 12:41 PM

Support Policy

Effective Date: August 05, 2026

This Support Policy describes the support services available for Ragfish AI, a product developed and maintained by Piccosoft Software Labs India Private Limited.

Our goal is to help customers successfully deploy, configure, and use Ragfish AI while providing reliable technical assistance when needed.

1. Support Scope

We provide support for products and services purchased through Ragfish AI, including

    1. Ragfish Studio

    2. AI Assistant Packages

    3. Product Documentation

    4. Deployment Assistance

    5. Installation Guidance

    6. Technical Support

    7. Product Updates

    8. Professional Services

Support is provided according to the purchased product or agreed service engagement.

2. Getting Started

After completing your purchase:

    1. Your purchased products will be available in your Ragfish AI account.

    2. You can access installation guides and product documentation.

    3. You may schedule a setup session with our engineering team if assistance is required.

Our team is available to help you get started with confidence.

3. Deployment Assistance

Ragfish AI is designed as a self-hosted platform.

Customers may:

    1. Deploy the software using the provided documentation, or

    2. Request deployment assistance from our engineering team.

Deployment assistance may include:

    1. Installation guidance

    2. Initial configuration

    3. AI provider configuration

    4. Environment verification

    5. Basic operational validation

4. Technical Support

Our technical support team can assist with:

    1. Installation issues

    2. Configuration questions

    3. Product functionality

    4. Bug reporting

    5. Product updates

    6. General technical guidance

Support requests are handled in the order they are received and based on their priority.

5. Product Updates

We continue to improve Ragfish AI by releasing product enhancements, bug fixes, security improvements, and new features.

The availability of updates depends on your product license and maintenance terms.

6. Professional Services

Customers requiring additional assistance may request professional services, including:

    1. AI Assistant customization

    2. Custom integrations

    3. Knowledge organization

    4. Deployment consulting

    5. Team training

    6. Enterprise implementation

    7. Solution architecture

Professional services may be quoted separately.

7. Customer Responsibilities

To help us provide effective support, customers are responsible for:

    1. Maintaining their deployment environment

    2. Keeping software reasonably up to date

    3. Providing accurate technical information when reporting issues

    4. Securing servers and API credentials

    5. Maintaining appropriate backups of business data

8. Support Exclusions

Unless separately agreed in writing, standard support does not include:

    1. Custom software development

    2. Third-party infrastructure administration

    3. Customer server maintenance

    4. Network administration

    5. Database recovery

    6. OpenAI or third-party provider billing support

These services may be available through separate consulting engagements.

9. Communication Channels

Customers may contact us through:

    1. Email Support

    2. Customer Portal

    3. Scheduled Online Meetings

    4. Product Documentation

    5. Knowledge Base

Support availability may vary depending on the purchased service plan.

10. Best Practices

To ensure a smooth deployment and support experience, we recommend:

    1. Reviewing the product documentation before deployment.

    2. Using supported software versions.

    3. Keeping API credentials secure.

    4. Maintaining regular backups.

    5. Testing updates before production deployment where practical.

11. Policy Updates

We may update this Support Policy as our products and services evolve.

The latest version will always be available on our website.

12. Contact Us

For support, deployment assistance, or technical questions, please contact us.

Piccosoft Software Labs India Private Limited

Product: Ragfish AI

Website: https://ragfish.ai

Support Email: [email protected]

Effective Date: August 05, 2026