Privacy Policy

Privacy Policy

Effective Date: August 05, 2026

Ragfish AI ("Ragfish AI", "we", "our", or "us") is a product developed and maintained by Piccosoft Software Labs India Private Limited.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase our products, or use Ragfish AI and related services.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Ragfish AI is an enterprise AI platform that helps organizations transform business knowledge into intelligent AI Assistants.

Ragfish AI is developed and operated by:

Piccosoft Software Labs India Private Limited

For any privacy-related questions, please contact us using the details provided at the end of this policy.

2. Information We Collect

Depending on how you interact with Ragfish AI, we may collect the following information.

Personal Information

1. Full Name

2. Business Email Address

3. Company Name

4. Country

5. Phone Number (if provided)

Account Information

1. Account registration details

2. Login activity

3. License information

4. Purchase history

Technical Information

1. Browser type and version

2. Operating system

3. Device information

4. IP address

5. Language preferences

6. Time zone

7. Website usage information

Payment Information

Payments are securely processed by trusted third-party payment providers such as Stripe or PayPal. Ragfish AI does not store your payment card information.

3. How We Use Your Information

We use the information we collect to:

1. Create and manage your account

2. Deliver purchased software and AI Assistant Packages

3. Process transactions

4. Provide customer support

5. Improve our products and services

6. Respond to inquiries

7. Send important product updates and service notifications

8. Maintain the security of our services

9. Comply with legal obligations

We do not sell your personal information.

4. Business Knowledge and Customer Data

Ragfish AI is designed to help businesses use their own knowledge with AI.

For self-hosted deployments:

1. Your business documents remain under your control.

2. Your business knowledge belongs to your organization.

3. Ragfish AI does not claim ownership of your business content.

4. You are responsible for managing your own infrastructure and data.

Unless explicitly required to provide a requested support service, we do not access or use your business knowledge.

5. AI Services

Ragfish AI currently supports OpenAI and may support additional AI providers in future releases.

Customers use their own AI service accounts and API credentials.

AI usage, billing, and data processing performed by third-party AI providers are governed by their respective terms and privacy policies.

Ragfish AI does not include AI provider usage charges within the software purchase price.

6. Cookies and Analytics

We may use cookies and similar technologies to:

1. Keep you signed in

2. Remember your preferences

3. Improve website performance

4. Analyze website usage

5. Enhance user experience

You can control or disable cookies through your browser settings.

7. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

1. Payment service providers

2. Email delivery providers

3. Analytics providers

4. Customer support platforms

5. Government or legal authorities when required by law

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we continuously work to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

1. Maintain your account

2. Deliver our services

3. Meet legal and regulatory obligations

4. Resolve disputes

5. Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

1. Access your personal information

2. Correct inaccurate information

3. Request deletion of your information

4. Withdraw consent where applicable

5. Request a copy of your personal data

Requests may be submitted using the contact details provided below.

11. Children's Privacy

Ragfish AI is intended for business and professional use and is not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

12. International Users

If you access Ragfish AI from outside India, you acknowledge that your information may be processed in accordance with applicable laws and transferred to locations where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions regarding this Privacy Policy or how we process your information, please contact us.

Piccosoft Software Labs India Private Limited

Product: Ragfish AI

Website: https://ragfish.ai

Email: [email protected]

Effective Date: August 05, 2026

Recommendation

This is a solid Version 1 privacy policy for launch. Before publishing, have it reviewed by a legal professional in your jurisdiction to ensure it reflects your actual operational practices (for example, analytics tools used, payment providers, data retention periods, and applicable laws in the countries where you operate). This helps ensure the published policy accurately matches how Ragfish AI handles user data.